Privacy & Terms of Use


  1. Privacy Policy
  2. Terms of Use

Privacy Policy

Mercusys Technologies Co., Ltd (collectively, “Mercusys,” “we” “us,” or “our”) takes your privacy seriously and we ask that you read this privacy policy carefully as it contains important information on: the personal information we collect about you; what we do with your information, and who your information might be shared with.

Mercusys will be the data controller (ie we are responsible for, and control the processing of, your personal information) and can if you have any questions or concerns, please feel free to contact our Data Protection Officer at

Mercusys provides:

(1) Mercusys hardware products (“Products”), (2) website(s) that may be accessed at (“Site”), (3) services, including technical support and services accessible through the Site(s) (“Web Apps”), (4) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”), and (5) subscription services, including services that can be accessed using the Web Apps and Mobile Apps (“Subscription Services”). The term “Services” means the Sites, Web Apps, Mobile Apps, and Subscription Services, which may be used in conjunction with Products and in other ways provided by Mercusys. Some Products and Services of Mercusys can be used together or in ways that integrate with products and services from third parties.


This Policy may change at any time as we improve and change our Products/Services. We may notify you by placing a prominent notice on this website. You should check this website frequently for updates. Prior versions of this Policy will be kept in an archive for your review and are accessible here. If you do not agree with the terms of the updated Policy, you must stop using the Products/Services.


2.1 Information You Knowingly Provide to Us

The Company gathers certain information about you. Information about you is also used by our affiliated entities and group companies, Mercusys Technologies Co., Ltd. In this notice, references to ‘we’ or ‘us’ means Mercusys and our group companies.  

We receive and store the information you knowingly provide to us. The provision of information by you is entirely voluntary. When you register or update your account, make a purchase online, or otherwise interact with the Products/Services (e.g., create your account ID in our websites, use the cloud platform, register for the partner program, apply for jobs, purchase a product and so on), you may provide us personal information such as your name, email address, street address, mobile, home, and work phone numbers, payment information, and account information, such as user ID, password, Product and Service preferences, job title, contact preferences, firmware version, IP address, and MAC address, etc (“Personal Information”). You may also provide other information that potentially could be used to identify you, such as the names and images that you associate with account users, your locations, devices, scenes, device configuration details, demographic information, third-party account credentials, schedules and audio/video recordings. Further, you may upload/share/post on our website or through our Products/Services. For example, you may post information in a public space on our website, such as message boards. As another example, you may choose to upload/share/post audio/video content recorded by your Kasa Cam and stored by Kasa Care.

2.2 Information We Receive from Third-Parties

Some third party services that you choose to integrate with may transmit Personal Information into your account with us. You authorize that such “Third P