What should I do if wireless connection cannot work on Mercusys Wi-Fi router?

This article will help you deal with the situation that only wireless connection on Mercusys Wi-Fi router cannot work step by step and case by case.

 

Case 1: Verify whether wired connection of Wi-Fi router is working or not.

 

Please refer to the following instruction if your wired connection cannot work either.

What should I do if I cannot access the internet through Mercusys Wi-Fi router?

 

Case 2: Verify whether all of your wireless devices cannot work with Mercusys Wi-Fi router.

 

If only one specific device cannot work with Mercusys router, please do some troubleshooting by referring to: What should I do if only one specific device cannot work with Mercusys router?

 

 

Case 3: Make sure whether wireless signal is still broadcasted.

 

If all of your wireless devices cannot detect Mercusys wireless signals at all, please refer to: What should I do if my SSID disappeared of Mercusys router?

 

 

Case 4: Check whether you can link or connect to wireless signals or not.

 

 If all of your devices can not even connect to Mercusys wireless signals, please do some troubleshooting as the following instructions.

 

Step 1. Please change the wireless channel width and channel. You may refer to Changing Channel and Channel Width on a Mercusys Wi-Fi router.

 

Note: For the 2.4GHz, please change the channel width to 20MHz, change the channel to the 1 or 6 or 11. For 5GHz, please change the channel width to 40MHz, change the channel to the 36 or 140.

 

Step 2. Please try to reset you router by pressing and holding reset button for 6s.

 

After resetting, please wait the indicators stable, then try to use the default password of the Wi-Fi printed on the label to connect the Wi-Fi.

 

Case 5. If all or your wireless devices can connect to wireless signals successfully, but there is no internet access. Please following the following instructions.

 

Step 1. Please check the IP address on your deviceYou may refer to: How to find IP address of your computer (Windows XP, Vista, 7, 8, 10,Mac)?

 

If the IP address is assigned by the router, at default it will be 192.168.1.XX. Usually this proves that your device is successfully connected to Wi-Fi.  If your IP address is not assigned by the router as 192.168.1.XX at default settings. Please try to reconnect to our Mercusys Wi-Fi.

 

Step 2. If your client devices can get IP address automatically from router, please change DNS server on your Wi-Fi router.

 

1). Log into the Mercusys router by referring to How to log into the web-based interface of the MERCUSYS Wireless AC Router?

 

2). Go to Advanced -> Network -> DHCP Server. Then change Primary DNS as 8.8.8.8 and Secondary DNS as 8.8.4.4.

 

 

Step 3. Please make sure the router stay away from high-powered appliances. High-powered appliances will affect the wireless performance. Please keep away from high-power appliances to ensure the normal operation of wireless network.

 

 

If above suggestions cannot solve your issue, please collect following information and contact Mercusys technical support.

A: The brand name, model number and operating system of your wireless devices

B:  The model number of your Mercusys router.

C:  Please tell us the hardware and firmware version of your Mercusys router.

D:  Any error message displayed if you cannot get internet access, please give us a screenshot about it, No internet available. Etc.

 

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.