Common Questions on MERCUSYS Wi-Fi 7 Router

Q1. What is Wi-Fi 7?

Wi-Fi 7 is the newest Wi-Fi standard, also known as IEEE 802.11be Extremely High Throughput (EHT). It works across all three bands (2.4 GHz, 5 GHz, and 6 GHz) to fully utilize spectrum resources.

For more information about Wi-Fi 7, please refer to What is WiFi 7? How Does WiFi 7 Work?

Q2. Which wireless client devices support 6 GHz Wi-Fi?

6GHz Wi-Fi is supported on Wi-Fi 6E and Wi-Fi 7 products. Since Wi-Fi 6E and Wi-Fi 7 are hardware-dependent, client devices manufactured before 2020 is not likely to support 6GHz Wi-Fi. Here are some common wireless client devices that support 6GHz radio:

Common 6GHz Wireless client devices

Note: The above list might not include all devices vendors or models that support 6GHz and there will be more in the future. To make sure that the device is 6GHz capable, it is recommended to refer to the official website of the end devices or contact the device vendor.

Q3. Which wireless client devices support Wi-Fi 7?

Since Wi-Fi 7 is hardware-dependent, client devices manufactured before 2022 are not likely to support Wi-Fi 7. Currently, only several new smartphones support Wi-Fi 7 and there will be more in the future. To make sure if your device supports Wi-Fi 7 or not, it is recommended to contact the device vendor or check the device specification on the vender official website.

Note: Wi-Fi 7 support does not automatically imply that the device supports 6 GHz Wi-Fi. 6 GHz availability depends on the device’s hardware design and regional regulatory approvals.

Q4. What should I do if I cannot see or connect the 6GHz Wi-Fi of my Router or Halo?

Please refer to Can’t find or connect to 6GHz Wi-Fi of MERCUSYS Router? for troubleshooting.

Q5. Will my old phones and laptops work with a Wi-Fi 7 router or Halo?

Yes, Wi-Fi 7 products have 2.4GHz and 5GHz wireless radio as well. Your old phones and laptops can still connect to the traditional 2.4GHz or 5GHz band. But if you want to connect your client device to 6GHz wireless signal, please make sure your client devices are 6GHz capable.

Q6. Can I still use my older Halo units after getting a Wi-Fi 7 Halo?

Yes, all Halo products are designed to work together. You may configure the Wi-Fi 7 Halo to the main Halo first and then add other Halos to your network. This will allow your most powerful node to manage your network while providing high-speed backhauls to satellites and devices.

Please note that the MLO network is only available on the Wi-Fi 7 Halo because other Wi-Fi 6/6E models don’t have MLO capability.

Q7. I have a broadband subscription of over 1Gbps, why is the speed of my PC still lower than 1Gbps even when I am using the 2.5G port on the Router?

There are a few factors that you may check to troubleshoot and identify the cause of your slowed connection:

1) Ensure the Ethernet Adapter of your PC supports over 1Gbps.

2) Confirm that you are receiving 1Gbps+ from your ISP by connecting your PC directly to the modem.

3) Check the physical link speed between the Router and your PC:

How to check the associated/link speed on a client

4) We also recommend using a CAT6 or above Ethernet cable to achieve speeds over 1 Gbps.

5) Check your Quality of Service (QoS) for any settings or high-priority devices.

Q8. Will the MLO network improve my wireless performance?

It depends on the MLO type of the client, if it’s 2G+6G STR MLMR, then the performance might not raise a lot; If the client supports 5G+6G STR MLMR, it will raise the performance than pure 6G connection a lot.