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Can’t find or connect to 6GHz Wi-Fi of MERCUSYS Router?

The 6 GHz band is a new frequency range (5.925–7.125 GHz) that provides up to 1,200 MHz of additional spectrum. It was first introduced with Wi-Fi 6E and is now supported by the latest Wi-Fi 7 technology.

However, some phones or laptops may be unable to detect or connect to the 6 GHz Wi-Fi network. This article will share practical tips to help you resolve problems with devices not detecting or connecting to 6 GHz Wi-Fi signals.

1. Ensure your device supports 6GHz wireless signal

Wi-Fi 6E or Wi-Fi 7 is hardware-dependent. To use the 6 GHz Wi-Fi, both the router and the client device (e.g., phone, laptop) need to support 6 GHz. Devices manufactured before 2020 is not likely to support 6GHz Wi-Fi.

Below is some common wireless client devices that support 6GHz radio:

Wi-Fi Adapter

Intel AX210/AX211/AX411

Killer AX1675X/AX1675i

MTK MT7921K/MT7922

AMD RZ608/RZ616

QCNFA765

MERCUSYS MA86XE (PCIe)

MERCUSYS MA37BE (PCIe)

Android

OnePlus11

Samsung S21Ultra

Samsung S22+ S22Ultra

Samsung S23 S23+ S23Ultra

Samsung Z Fold 4

Samsung Z Fold 5

Samsung Z Flip 5

Oculus Quest3

Pixel 6 Pro

Motorola Edge 2021(& newer)

Xiaomi 11 Ultra

Xiaomi 12 Pro

Oppo Find X5 Pro

Apple

iPhone15 Pro/Pro Max

iPad Pro 2022 11inch

Mac Mini 2(M2 Pro/Max chipset)

MacBook Pro(M2 Pro/Max chipset)

Note:

Your device includes 6G-capable hardware might not have 6G capabilities since the regulators of some regions have not approved the 6G band. We suggest you consult your client device manufacturer to find out if your client device supports 6Ghz Wi-Fi or not.

2. Ensure 6 GHz has been enabled in the current area

6 GHz has been adopted in some countries while in other areas, it is still under consideration or strictly prohibited.

Here are some countries that have opened 6 Ghz for reference.

Countries Enabling Wi-Fi 6 GHz—WiFi Alliance

3. Update Your Phone or Driver of your Wi-Fi adapter

Given that more devices are newly supported Wi-Fi 6E, some smartphones or computer Wi-Fi adapters need an update to support the 6 GHz Wi-Fi band.

For mobile devices, check if a software upgrade is required in order to enable 6 GHz.

For Wi-Fi adapters, please go to the manufacturer's official website to update the driver.

For MERCUSYS MA86XE: Download For MA86XE

For Intel wireless adapter: https://www.intel.com/content/www/us/en/support/articles/000005478/wireless.html

Note:

If you are using Windows, make sure it has been updated to Windows 11.