Why do I receive a "We Noticed a New Login" email?

Introduction

If you receive a "We Noticed a New Login" email or notification, it may indicate that a new device has logged in to your MERCUSYS account. Here are possible reasons:

You logged in using a new device with the same MERCUSYS ID.

Your MERCUSYS ID was shared with others (e.g., family or friends), and they logged in from a different device.

To secure your account and address potential unauthorized access, follow the troubleshooting in this article.

Troubleshooting

It is recommended that you check whether the account was logged in on your trusted devices. If not, please change the login password as soon as possible. Here is guidance for you to change your account password: How to change the password of my MERCUSYS account (MERCUSYS ID)

Note: If you used the same username and password combination for your MERCUSYS ID on multiple apps or websites, please use a difficult-to-guess, unique password not used on other accounts.

QA

Q1: Why did I receive a “We Noticed a New Login” email?

A1: This email means a new device has logged in to your MERCUSYS account. A possible reason is that you logged in on a new device with the same MERCUSYS ID.

Q2: What should I do if I didn’t log in from a new device?

A2: Immediately check your login activity and change your account password.

Q3: How can I create a strong password?

A3: Use a unique, hard-to-guess password that is not used on other websites or apps. Avoid reusing the same username and password combination.

Get to know more details of each function and configuration please go to Support Center to download the manual of your product.