Fix unstable connection on the Range Extender by changing the main router's advanced features

This article provides instructions on how to modify the main router’s settings if you are experiencing intermittent wireless connection on the range extender (RE), especially when you have placed the extender in the best location (How to place your MERCUSYS Range Extender for optimal reception and performance). Let's check the most common advanced features that you should look into on the router for a more stable range extender.

1. Parental Control or Access Control

Like other network expansion products, the Wi-Fi range extender works as a proxy for the devices behind it, in this case, the devices connected to the extender will be transformed in a complex way.

Parental Control or Access Control (Blacklist/Whitelist) could be one of the reasons that RE or end device fails to obtain IP successfully, try to disable this feature if RE or a certain device could not get Internet.

2. Band Steering

Band Steering (also called ‘Smart Connect’ or ‘Whole-Home Wi-Fi ‘) on dual-band routers automatically shifts your devices between the 2.4GHz and 5GHz bands for good performance, while that might could cause some trouble on range extenders.

When the router recommends Wi-Fi devices switch from 5GHz Band to 2.4Ghz Band or reversely, it always does it by forbidding the device to connect 5GHz and leaving 2.4GHz as the only option, however, RE communicates with the router through both Wi-Fi bands so the Range extender could lose connection when router force the range extender on a different band.

Solution: try to turn off Band Steering and set up different Wireless names for router‘s 2.4Ghz and 5Ghz to avoid possible issues caused by this function

Example:

a. Homehub3000

The feature is called ‘Whole Home Wi-Fi’ on HomeHub300 ( a common model provided by CA ISP Bell ). Switch ‘Whole Home Wi-Fi’ off and create different SSIDs for 5Ghz and 2.4Ghz to improve the stability of range extenders.

b. Hitron Router

Users who own a Hitron router (a common model provided by CA ISP Rogers) could refer to the guide below to turn off band-steering.

https://www.rogers.com/customer/support/article/troubleshoot-band-steering-wifi-problems#

3. Wi-Fi Optimizing

The Wi-Fi Optimizing feature is designed to look for a clearer Wi-Fi channel for wireless devices but every time router’s channel is changed, the extender will lose connection. When the Range extender tries to re-establish the connection with the router, devices connected to the ranger extender could experience intermittent issues.