What should I do if my SSID disappeared of Mercusys router?

This article will guide you what troubleshooting you should do if SSID disappeared on Mercusys  router.


Step1. Verify whether all of wireless client devices cannot detect Mercusys wireless network.

If your Mercusys router is dual band router and only some of your client devices cannot detect 5G wireless signal of this router, please figure out whether these client devices can detect other 5G wireless signals around your house and make sure they support 5G wireless band.


Step2. Confirm Wi-Fi lights lit up in the front panel of Mercusys wireless router.

All of Mercusys wireless routers have wireless signal LED lights in the front panel, they should be always on if SSID is broadcasting correctly. Press wireless/Wi-Fi button at the back set of Mercusys router to let them on if you find wireless LED lights keep off.


Step3. Make sure SSID Broadcast enabled on Mercusys wireless router.

1). Login the web interface of Mercusys router by referring to How to log into the web-based interface of the MERCUSYS Wireless AC Router?


2). Then go to Advanced—>Wireless part,  make sure Enable SSID Broadcast checked.

Step4. Reboot Mercusys wireless router.


Step5. Reset Mercusys wireless router by pressing and holding reset button for 10s into default settings. Then check whether default Mercusys SSID is broadcasting or not.

Attention: resetting Mercusys device will let your router become into default settings, normally you need to reconfigure it again.


If your problem is still there, please contact Mercusys technical support with above troubleshooting results.


Get to know more details of each function and configuration please go to Download Center to download the manual of your product.