General questions about Pan & Tilt feature of MERCUSYS Camera

MERCUSYS Pan & Tilt cameras support both horizontal and vertical rotation, allowing users to adjust the viewing angle flexibly, providing a wider field of view and more flexible usage scenarios. The following are common inquiries regarding the Pan & Tilt feature.

Q1: How do I use the Pan & Tilt feature on a MERCUSYS Pan & Tilt camera?

A1: For example, in the MERCUSYS app, you can go to the camera's Live View > Pan & Tilt page to pan and tilt the camera on the steering wheel, add marked positions, etc. Detailed instructions are provided below:

How to use the Pan & Tilt function of the MERCUSYS cameras on the MERCUSYS App

 

Q2: How can I use the Pan & Tilt Correction feature on the MERCUSYS cameras?

A2: The Pan & Tilt Correction feature can help to reset your camera's lens to the default position. Below are two methods to use this feature.

Method 1: Go to the camera's Live View > Pan & Tilt page, tap the icon at the top right corner to use the Pan & Tilt Correction feature.

Method 2: Go to the camera's Device Settings > Pan & Tilt page to use the Pan & Tilt Correction feature.

For details, please refer to How to do Pan & Tilt Correction on Mercusys cameras

 

Q3: How to set up Patrol Mode on the MERCUSYS Pan & Tilt cameras

A3: Please refer to How to set up Patrol Mode on MERCUSYS cameras for instructions on configuring Patrol Mode, which allows the camera to move between the preset positions automatically.

You can also go to the camera's Live View > Pan & Tilt > Patrol page and tap the “Vertical Patrol” or “Horizontal Patrol” button to let the camera perform a single vertical or horizontal patrol.

 

Q4: How to use the Pano feature on the MERCUSYS camera

A4: Certain MERCUSYS Pan & Tilt camera models offer a Pano (panoramic) feature, which automatically stitches together a comprehensive panoramic image by rotating the camera lens. The Pano feature allows you to select any point within the panoramic view effortlessly, and the camera will swiftly adjust its orientation to that specific angle, providing a seamless and convenient viewing experience.

For details, please refer to What’s the Pano feature on the MERCUSYS camera and how to use it

 

Q5: How to Use Motion Tracking or Auto Tracking Features, and how to Improve the Motion Tracking Effect of MERCUSYS Cameras

A5: To turn on or off the Motion Tracking or Auto Tracking feature on your MERCUSYS Pan & Tilt camera, please go to the camera's Device Settings > Detection > Motion Tracking or Auto Tracking page.

Note: On the Auto Tracking page, you will have the option to select to track all activities or only track specific activities.

In some cases, you may encounter issues with the camera's tracking function being less sensitive or ineffective. Then, please refer to the following instructions to improve the camera's tracking effect:

How to improve the motion tracking effect of my camera

 

Q6: What should I do if I can't pan or tilt my camera in the MERCUSYS app?

A6: If you're unable to pan or tilt your camera in the MERCUSYS app (under Live View > Pan & Tilt) and the camera does not respond when you click the arrow buttons, please try the following suggestions:

Step 1: Ensure that the camera is functioning properly and that you can access it smoothly in the MERCUSYS app.

Step 2: Manually pan and tilt the camera lens to ensure no foreign objects are blocking its movement.

Step 3: Go to the camera's Device Settings > Pan & Tilt page, and click on “Pan & Tilt Correction” to check if the camera lens can move.

Step 4: Try rebooting the camera to see if this resolves the issue.

 

Q7: What should I do if I receive the message "Camera Pan-Tilt has reached the maximum extent in this direction. Please drag to another direction" when panning or tilting the camera in the MERCUSYS app, even though the camera lens is not at the limit?

A7: You can try the following steps to resolve this issue:

Step 1: Ensure the screws are tight in the camera card slot and the rubber seal is seated.

Step 2: Navigate to the camera's Device Settings > Pan & Tilt page and click on “Pan & Tilt Correction”. This will help recalibrate the camera's position.

Step 3: A simple reboot can often resolve calibration issues. After restarting, test whether the camera can pan and tilt correctly to its limits.

Step 4: If this phenomenon occurs infrequently (e.g., once every few days), consider enabling the “Auto Reboot” feature in the camera's Device Settings > Reboot Camera page. This can help ensure that the camera operates smoothly over time.

 

Q8: What should I do if my MERCUSYS camera does not return to the default position after tracking an event when Motion Tracking/Auto Tracking is enabled?

A8: When the MERCUSYS camera has Motion Tracking/Auto Tracking enabled, the camera's position when the tracking feature is enabled is the default position. Generally, after tracking an event, the camera will return to its default position after 30 seconds if no new events are detected.

If your camera does not return to the default position after tracking an event, please check the following aspects:

Step 1: After the camera finishes tracking an event, it may stay at the last tracked position for 30 seconds if no new events are detected. Wait for this duration and then check if it has returned to the default position.

Step 2: Ensure that the camera is not detecting new events after tracking. If it continues to detect new events, it will not return to the default position until no new events are detected.

Step 3: Try lowering the detection sensitivity setting to see if this helps the camera return to its default position.

 

Q9: What troubleshooting steps can I take if the Patrol Mode on my MERCUSYS camera is not working?

A9: If your camera is not automatically patrolling, please try the following troubleshooting steps:

Step 1: Go to the camera's Live View page and verify if the message "Patrol Mode is on" is displayed. If Patrol Mode is enabled, this message should appear.

Step 2: Navigate to the camera's Device Settings > Pan & Tilt > Patrol Mode > Patrol Mode Schedule to ensure that Patrol Mode is set to an active time.

Step 3: Disable Patrol Mode and check if the Pan & Tilt features are functioning correctly.

Step 4: Go to the camera's Device Settings > Pan & Tilt page, click on “Pan & Tilt Correction”, or restart the camera to recalibrate its position. Afterward, restart Patrol Mode to see if it operates correctly.

 

Q10: What should I do if my MERCUSYS camera is rotating automatically?

A10: Please refer to What can I do if my Pan & Tilt Camera rotates automatically? for assistance.

 

Q11: What should I do if my camera responds slowly or freezes while panning or tilting?

A11: If your camera is slow to respond to pan or tilt commands or appears to freeze, please try the following troubleshooting steps:

Step 1: Ensure that the camera is using the original power adapter and cable, rather than a power extension cord or a different adapter.

Step 2: Verify that your mobile device's network connection is stable and that the internet speed is adequate.

Step 3: Confirm that the camera is connected correctly and that the network environment is stable: How to check and improve the network connection stability of MERCUSYS camera

Step 4: Restart the camera to refresh its system and resolve any temporary glitches.

If the behavior persists after troubleshooting, please reach out to MERCUSYS Technical Support for further assistance.