FAQ
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- FAQ
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- How to install 5G external antennas on 5G Wi-Fi Router
- How to setup Access Point Mode of Range Extender
- Most frequently asked questions about MERCUSYS Range Extender
- What should I do if only some of websites cannot be accessed on Halo network?
- Why are my Halo units/clients showing offline on MERCUSYS App
- What can I do if the MERCUSYS App shows “Let's Begin” while Halo is working well?
- What to do if I cannot manage my Halo network remotely?
- Certain clients fail to connect to Halo Wi-Fi
- All clients fail to connect to Halo Wi-Fi
- What if I cannot connect to Halo default Wi-Fi when setting up main Halo?
- What if I get error “we couldn't find your Halo” when setting up main Halo?
- What if I get error "Unable to connect to the Internet" when setting up main Halo?
- What should I do If my device is connected to the Halo’s Wi-Fi but has no Internet access?
- Satellite Halo flashing red light
- How can I resolve compatibility issues with Windows 11 21H2 or 22H2 when using the MERCUSYS adapter?
- General question about the Wi-Fi range of Halo
- Main Halo solid red light
- Common Questions on MERCUSYS Wi-Fi 7 Router
- How to create Static Routes with MERCUSYS 5G/4G Wi-Fi Router
- Why is a device displayed as an unknown device on the MERCUSYS App?
- Why don’t my clients roam to the nearest Halo unit?
- What should I do if I cannot access the Internet through MERCUSYS router?
- Why isn’t my Wi-Fi as fast as advertised?
- General questions about EasyMesh