Product Overview
- Why port forwarding feature is not working on my router?
- How to log into the web-based interface of the MERCUSYS Whole Home Mesh Wi-Fi router
- How to find the Model number, Serial number and Hardware version on a MERCUSYS device
- How do I delete my MERCUSYS account?
- How to Configure MAC Clone on MERCUSYS Whole Home Mesh Wi-Fi Router if it fails to connect to the internet?
- Fail to setup the main Halo of MERCUSYS Whole Home Mesh Wi-Fi Router
- Fail to setup the Satellite Halo of MERCUSYS Whole Home Mesh Wi-Fi Router
- Can I use Halo with my existing router?
- How many Halo units can I add to my Halo mesh network?
- What can I do if I forget my password of Halo account?
- Why do my clients fail to connect to the Halo Wi-Fi when Fast Roaming is enabled?
- How to check the associated/link speed on a client
- How to change the owner account on MERCUSYS App
- How to setup Parental Control on Halo
- Why is my satellite Halo unit not getting the same speed as the main Halo?
- Troubleshooting: Slow Internet Speed with Halo Devices
- The internet connection is unstable or suddenly stops working when connected to the Halo network?
- How to extend guest network when there is a switch between Mercusys Halos
- How to change DNS server settings on my Halo
- How to set up Halo to work in Access Point mode
- How to set up Port Forwarding feature on the Halo
- How to update the firmware for a Halo device
- How do I know which Halo my client is connected to?
- How can I find a suitable spot for my Halo?
- How to add manager account for Halo
- How to change Notification settings of the Halo
- How to change the device name of Halo
- How to change the name of the client on the MERCUSYS App
- How to change the Wireless Settings on your MERCUSYS App
- How to change Time settings on the Halo
- How to set up an IPv6 internet connection on my Halo
- How to change LAN IP address of Halo
- What if I fail to sign up or activate the MERCUSYS ID?
- What’s the difference between Access Point mode and Router mode on the Halo?
- How to find the firmware version of Halo
- Why does MERCUSYS require my email address?
- How to delete a network on the MERCUSYS App
- How to delete an offline device on the MERCUSYS App
- How to set up a Guest Network for Halo
- How can I reset or reboot my Halo Whole-Home Wi-Fi System?
- Adding an additional unit to your Halo network
- How to enable WPS function on Halo
- How to disable SIP ALG on Halo
- How to add a new Halo network through the Mercusys App
- How to set up DDNS on a Halo
- How to configure Address Reservation on a Halo
- How to find your MERCUSYS Router’s IP address
- How to set up QoS on the Halo
- How to choose the right MERCUSYS product for your internet service
- How to unbind the MERCUSYS account (MERCUSYS ID)
- Should I use Dynamic IP or PPPoE?
- How to use firmware recovery when the Halo becomes brick
- How to collect system log of MERCUSYS App
- How to select a preferred signal source for Satellite Halos on the MERCUSYS App
- Is the Signal Source for Satellite Halos Selectable on the MERCUSYS App?
- Getting to know your MERCUSYS App
- General questions about Ethernet backhaul feature of Halo
- Can Halo Mesh and EasyMesh products work together?
- What can I do if my MERCUSYS device keeps rebooting itself?
- Troubleshooting Guide of DDNS function on MERCUSYS Router or Halo
- What can I do if I fail to access mwlogin.net?
- Why isn’t my Wi-Fi as fast as advertised?
- Why is a device displayed as an unknown device on the MERCUSYS App?
- Why don’t my clients roam to the nearest Halo unit?
- General question about the Wi-Fi range of Halo
- Main Halo solid red light
- Satellite Halo flashing red light
- Certain clients fail to connect to Halo Wi-Fi
- All clients fail to connect to Halo Wi-Fi
- What if I cannot connect to Halo default Wi-Fi when setting up main Halo?
- What if I get error “we couldn't find your Halo” when setting up main Halo?
- What if I get error "Unable to connect to the Internet" when setting up main Halo?
- What should I do If my device is connected to the Halo’s Wi-Fi but has no Internet access?
- What should I do if only some of websites cannot be accessed on Halo network?
- Why are my Halo units/clients showing offline on MERCUSYS App
- What can I do if the MERCUSYS App shows “Let's Begin” while Halo is working well?
- What to do if I cannot manage my Halo network remotely?
- What's VPN Passthrough?