Contact Us - MERCUSYS
- Support
- Contact Us
- Email Support
- Phone Support
- Sales
Countries or Regions:
Americas
|
Brazil |
Telefone para todas as localidades: 0800-608-9799 Horário de Atendimento: Segunda à Sexta-Feira: 9hrs-18hrs, Sábado: 9hrs-15hrs Atendimento em Português |
|
Canada |
Tel: 1 833-482-0960 (toll free) Service Language: English & French service Service Time: Mon-Fri 9:00 to 17:00 EST |
|
Chile |
Tel: (+56) 9 8577 8985 Service Language: Español Service Time: Lun a Vie 9:00 a.m. a 7:00 p.m. |
|
Colombia |
Tel: 01800 0113 646 Tel Bogota: 2542690 Service Time: 8:30AM to 5:30PM, Monday to Friday |
|
Ecuador |
Tel: 01800 0113 646 Tel Bogota: 2542690 Service Time: 8:30AM to 5:30PM, Monday to Friday |
|
Mexico |
Teléfono: +55 91388107 Idioma de servicio: Español Horario de servicio: Lunes a Viernes de 9:00 am a 5:30 pm Comisión: Dependerá de su carrier |
|
Peru |
Central: (01) 240 2950 Horario de atención: Lun a Vie 9:00 a.m. a 7:00 p.m. Sáb: 9:00 a.m. a 1:00 p.m. |
|
Venezuela |
Centro de Llamadas: Soporte por mensajería instantánea - whatsapp: +58 414-0875465 Hora de Servicio: De 8:00am a 5:00pm – Lunes a Viernes |
Asia-Pacific
|
Australia |
Tel: 1300 479 166 (AU only) Tel: 0800 479 166 (NZ only) Fee: Charges depend on your telecommunications service provider's tariffs. Service Time: 9:00 am to 5:30 pm (AEST), Monday to Friday |
|
Bangladesh |
Tel: +8809606999645 Fee: Depending on rate of different carriers Service Time: 10:00AM to 6:00PM, Saturday to Thursday(6 days) |
|
Hong Kong, China |
技術支援電話: (852) 26039800 服務時間: 週一至週五, 9:00 am-12 pm &1:30 pm -5:00 pm 週六, 9:00 am -12:00 pm 週日以及公共假日暫停服務 |
|
Indonesia |
Tel: 1500960 Service Langeuage: Bahasa Indonesia Service Time: Monday - Friday, 08:00 - 16:00 |
|
Kazakhstan Kyrgyzstan Uzbekistan |
Контактный телефон: +7 727 220 7 335 Телефоны технической поддержки: +7 727 220 7 333, +7 727 220 7 334 (г. Алматы) 8 800 080 9998 (бесплатно для городских телефона РК) Язык технической поддержки - русский/казахский Время:с 08:30 to 17:30 в рабочие дни |
|
Malaysia |
Warranty & RMA Support: 1800 2288 87, Monday - Sunday, 10am - 7pm (except Public Holidays) Note: Lunch Hour (2pm - 3pm) |
|
Philippines |
Sales Phone: +63 2 8776 9711 Technical Support Phone: +63 2 7709 0285 Service Time: Mon-Fri, 9:00AM-6:00PM Fee: Depending on rate of different carriers, IDD. |
|
Republic of Korea |
전화번호 : 1800-8748 서비스 언어 : 한국어 서비스 시간 : 월 ~ 금 10:00 - 19:00 |
|
Singapore |
Technical Support Hotline: +65-6028 6495 Service Hours: 9am–6pm, Mon–Fri |
|
Thailand |
สอบถามข้อมูลเทคนิค โทรศัพท์ : 02-440-0029 จันทร์ - เสาร์ เวลา 8.30 - 17.30 น. |
|
Vietnam |
Tel: (028) 626 150 79 (Tiếng Việt) Ngôn ngữ: Tiếng Việt Thời gian: Thứ 2 - Thứ 6: 8:30 - 12:00 & 13:00 - 17:30 ; Thứ 7: 8:30 -12:00 Cước phí: Tùy theo nhà mạng. |
Europe
|
Baltic |
Latvia: (+371) 6765-1202 Toll free: 8000-5470 Estonia: (+372) 609-4028 Toll free: 800-004-9096 Lithuania: (+370) 5255-6055 Toll free: 8800-30883 Service Language: English Service Time: From Monday to Friday, 9:00-19:00 (local time in Baltics) |
|
Bulgaria |
Телефон: +359 875 355 333 Поддръжка на език: български График: понеделник - петък 09:00 - 18:00 Цена на обаждането: Цената на изходящите обаждания зависи от тарифния план на вашия мобилен оператор. |
|
Czech Republic |
Telefon pro CZ: +420 212 812 626 Telefon pro SK: +421 220 400 030 Pondělí – Čtvrtek 9:00 – 17:00 Pátek 9:00 – 16:00 |
|
France |
Formulaire en ligne => https://mercusys.zohodesk.eu/portal/fr/home |
|
Germany |
Telefon: (+49) 0211 54474976 (Festnetz, deutschsprachig) Servicezeiten: Montag bis Freitag von 9:00 bis 20:00 Samstag von 10:00 bis 18:00 Uhr Außer Weihnachten (25./26. Dezember), Neujahr (1. Januar) und Tag der Arbeit (1. Mai) |
|
Greece |
Tel: +30 210 6148834, +30 210 6148837, +30 210 8081258 Service Language: Greek/Ελληνικά Service time: Δευτέρα με Πέμπτη, 09:00 – 17.30 & Παρασκευή 9:00 – 17.00 ( πλην επίσημων αργιών) |
|
Hungary |
Tel: 06 80 021 018 (belföldről vonalas telefonszámról) +36 1 677 7683 (vonalas és mobill készülékről és külföldről) Díjszabás: belföldi hívás esetén a 80-as előhívószámokra, valamint a szolgáltató szerinti helyi vagy helyközi hívásra vonatkozó szolgáltatói díjszabás, külföldről a nemzetközi hívásnak megfelelő roaming vagy helyi szolgáltatói díjszabás. |
|
Italy |
Tel: +(39) 02 92392216 Lingua: Italiana, English Orari: Lun-Gio 9:00-13:00; 14:00-18:00 Ven: 9:00-13:00; 14:00-17:00 |
|
Nordic |
Tel: +46108086380 (English Service) Service Time: Monday to Friday 8am to 4pm Fee: Depending on rate of different carriers, IDD. |
|
Portugal |
Suporte Telefónico Vendas APENAS PARA PORTUGAL Custo da chamada: Depende da operadora Telefone: +351 300 601 179 (SOHO) Horário de Funcionamento: 2ª a 5ª Feira - 9:00-13:00 e 14:00-18:00 / 6ª Feiras: 9:00-13:00 e 14:00-17:00 |
|
Poland |
Telefon: +48 (0) 801 080 618 / +48 22 360 63 63 (dla połączeń z telefonów komórkowych) Opłata: Zgodnie z taryfą operatora. Godziny pracy: Od poniedziałku do piątku w godzinach 9:00-19:00. |
|
Romania |
Telefon: +4 031.101.90.18 Suport în limba Română Program de lucru: Luni - Vineri 10:00 - 19:30 Cost apel: Tarif normal |
|
Spain |
Tel: 912 000 727 Lunes a Jueves: 09:00 - 19:00 Viernes: 09:00 - 17:00 |
|
Turkey |
Mercusys Ürünleri Çağrı Merkezi +90 850 724 44 88 |
|
Ukraine |
Тел: +38 (044) 590-51-39; 0 (800) 500 093 Мова: Українська Час обслуговування: ПН-ПТ 9:00-18:00, СБ-НД вихідний. |
|
United Kingdom |
Tel: 0345 1470 018 Service Language: English Service Time: Monday to Friday 9am to 5pm |
Middle East & Africa
|
Egypt |
الدعم الفني - Technical Support Tel: +20221600467 Service Language: (Arabic and English) Service Time: Daily from 9 AM to 7 PM except Friday & Saturday & holidays. (In Ramadan From 9 AM to 5 PM). |
|
Israel |
Tel: 0732660990 (area code 972 if necessary) E-mail: lab@benda.co.il Live Chat Support: WhatsApp - 0503028789 (area code 972 if necessary) |
|
Morocco |
Tel: +212 520 171 222 |
|
Pakistan |
Tel: +922138760002 Service Time: English Only: Sunday - Thursday, 12:00 - 22:00 (PAK Time) Hindi/Urdu & English: Monday - Friday, 09:30 - 18:30 (PAK Time) |
|
Saudi Arabia |
Tel: +966 11 834 9643 Ext : 102 ( English - 08:30 - 21:00 ) Ext : 103 ( Arabic - 12:00 - 21:00 ) Service Time: Sunday - Thursday |
|
South Africa |
Technical Support Phone (EN): 010 590 6147 Service Language: English Only Service Time: 8:30am--5:00pm, Monday to Friday |
|
United Arab Emirates |
Tel: +971 4 396 6356 Ext : 102 ( English - 08:30 - 21:00 ) Ext : 103 ( Arabic - 12:00 - 21:00 ) Working : Sunday - Thursday |
Sales E-mail: info@mercusys.com
Support E-mail: support@mercusys.com
Service Language: English Only
Service Time: 24 hours a day, 7 days a week