Click to skip the navigation bar

Camera Care Cancellation and Refund

This Article Applies to:
MC200 MC210 MC510 MC500 MC230 MC410 KIT MC410

Please review the following frequently asked questions for the cancellation and refund of Camera Care.

 

Q1: How do I cancel the Camera Care subscription plan?

You can cancel the Camera Care plan by turning off auto-renewal for Camera Care. When you cancel your subscription at any point during your monthly or annual cycle, the auto-renewal is turned off and the plan remains active until the end of your billing period.

Since your subscription plan is pre-paid, you cannot cancel or refund the current period.

You will continue to have Camera Care and features on your subscription plan until it expires at the end of your billing period.

 

Q2: Will I receive a credit or refund for the cancellation?

No, since your subscription plan is pre-paid, cancellation of paid subscriptions has no retroactive effect in the sense of refunding and only affects future charges.

You will keep your service until the billing period ends and your subscription plan expires.

 

Q3: How can I turn off auto-renewal for Camera Care?

For Apple Pay:

iOS 11-13: Go to Settings > [Your Name] > iTunes & App Store > Apple ID > View Apple ID > Subscriptions.

iOS 14 and above: Go to Settings > [Your Name] > Subscriptions.

The path may vary with the system version. Please refer to the description on Apple's official website.

For Google Pay: Go to Google Play > Profile Icon > Payments & subscriptions > Subscriptions.

The path may vary with the system version. Refer to the description on Google Play's official website.

For PayPal: Visit https://cameracare.mercusyscloud.com/, log in with your MERCUSYS ID, and cancel the subscription.

 

Q4: Can I change the MERCUSYS ID that uses the Camera Care services?

No, The Camera Care Plan is bound to your MERCUSYS ID. Changing the MERCUSYS ID that uses the Camera Care service is not allowed.

 

Q5: Can I cancel the Camera Care Free Trial?

Yes, you can cancel the free trial by turning off auto-renewal following the same steps in Q1.

 

Please contact MERCUSYS technical support with the following information if you need further help.

1. Your MERCUSYS ID.

2. Proof of purchase or a picture of the purchase record. (It should include information that can be traced to the transaction details, such as Transaction ID or Payment ID).