How can I subscribe to a MERCUSYS Care Plan?

Mercusys Care is a paid service package launched by Mercusys for Mercusys Camera video cloud storage. You can subscribe to a Mercusys Care Plan either through the Mercusys app or on our official website.

It's important to be aware that you can only subscribe to one plan through the In-App Purchase option. If you wish to add more plans, kindly proceed to create subscriptions on our website.

For detailed information about the Mercusys Care service, please refer to General Questions about Camera Care

This FAQ will guide you step-by-step on how to create a subscription.

Step 1

Option 1: Open the Mercusys app and select the Mercusys Care

Option 2: Visit our official site and log in to your account to start

Step 2

a. Tap “+Add Plan” to add a Mercusys care plan.

b. Then, choose a plan based on the number of cameras you want to add to it.

Note: Some plans and features of Mercusys Care have not yet been released in some regions. Please refer to the actual content displayed on the APP or Web page.

Step 3

Choose a payment method to pay for it. Your plan will automatically renew unless canceled after the subscription. You can cancel your subscription at any time.

a. If you are on the Mercusys app, please tap on “Subscribe” to continue the payment in the iOS App Store or the Android Google Play. 

b. If you are on the Mercusys Care website, you can choose to use a credit card or PayPal to complete the payment.

Note:

If you want to get an invoice for the Mercusys Care plan, you can visit our website and print it in the billing history.

Step 4

Select the camera you want to add to the plan; the camera selected will be applied to Mercusys Care features after the subscription. If you do not see your camera in the list, please make sure it has the latest firmware and internet access. You can also modify the cameras that are applied later.

Please contact Mercusys technical support with the following information if you need further help.

1. Mercusys ID

2. Screenshot of the error message

3. Problem description